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JACQUELINE PARKER CREATIVE TERMS OF SERVICE

Welcome to Jacqueline Parker Creative (JPC).

 

Important Disclaimer: By using our online platform (www.melbournemakeupartist.com) to book hair and/or makeup services, and ticking the acceptance box on our booking form, you indicate that you have read, understood, and agreed to both JPC’s Terms and Conditions and your selected hair and makeup artist’s (stylist’s) Terms and Conditions (below). Please read  all T&Cs carefully before making a booking.

 

 

1. GENERAL

 

  • Jacqueline Parker Creative (JPC) operates as an online platform that facilitates introductions between a client (you) and individual trading hair and makeup artists (stylists), who each run their own independent businesses under an Australian Business Number (ABN). JPC’s role is to pass on booking requests from clients to the stylists, recommend stylists who have been vetted for quality and professionalism, and provide quotes from those stylists’ businesses to clients.

 

  • JPC does not manage stylists’ calendars or handle bookings on their behalf. Once a client secures a booking, it is the client’s responsibility to liaise directly with the stylist to reconfirm all details prior to the appointment.

 

  • JPC’s role is limited to facilitating connections and recommendations only, and JPC is not responsible or liable for the work performed by the stylists. Clients acknowledge that JPC’s service is entirely separate from the services rendered by the stylist, and JPC makes no warranties or guarantees regarding the quality, suitability, or outcome of the stylist’s services.

 

  • The stylist’s full name and ABN are available in the stylist’s T&Cs, listed below.

 

  • By booking through the JPC platform, clients acknowledge that the contractual relationship exists solely between the client and the stylist, and any disputes or claims arising from the services provided are to be resolved directly with the stylist.

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  • Please note that by making your booking we have assumed implied consent to add you to our mailing list. Please email us at hello@jacquelineparkercreative.com if you wish to be removed, or use the unsubscribe button in any emails sent.

 

 

2. SATISFACTION GUARANTEE

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  • Details of our 100% satisfaction guarantee can be found HERE. Please familiarise yourself with our policy prior to booking and ensure your stylist has been made aware of any special requirements, medical conditions, allergies, sensitives, recent skin/hair treatments etc prior to the day of your appointment.

 

3. PAYMENTS & CHARGES

 

  • An initial deposit is required at the time of booking and will be processed/collected through the JPC website on behalf of the stylist. The deposit is non-refundable, unless the stylist is unable to accept your booking. Please refer to our refund policy HERE.

 

  • JPC does not process or handle any payments beyond the initial deposit. Any secondary deposit or the remaining balance is payable directly to the stylist as per their own individual terms and conditions (refer to their T&Cs below or any specific communication with the stylist post-booking).

 

  • Completion of the online booking form constitutes a contract of service between the client and the stylist. 

 

  • Unpaid invoices that are overdue may be forwarded to a debt collection agency for recovery, including any associated costs.

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4. SAFETY & INDEMNITY

 

  • The use of makeup, hair, and beauty products may result in allergic reactions, adverse health reactions, or injury. Clients agree to engage stylists at their own risk and acknowledge that JPC and its affiliates are not liable for any injury, harm, or adverse outcomes arising from services provided by stylists or their Directors, Instructors, Subcontractors, Employees, Assistants or Agents.

 

  • Clients are responsible for ensuring that the premises provided for services are safe, hazard-free, and suitable for the stylist’s needs.

 

  • Clients agree to indemnify Jacqueline Parker Creative and any stylist recommended by JPC against all claims and all costs, liability and expenses incurred by Jacqueline Parker Creative, arising wholly or in part from the use of the venue, the client's breach of these Terms and Conditions, or any act or omission by the client, their visitors, employees, agents and contractors (including a negligent act or omission) in respect of:

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 a) Loss or damage to property; and 

b) Illness, injury or death of any person.

 

 

5. RECOMMENDATIONS & ENDORSEMENTS

 

  • JPC may provide recommendations or endorsements for certain stylists listed on our platform, based on previous experiences or a comprehensive vetting process. These recommendations reflect JPC’s subjective opinion and personal experience but do not constitute a warranty or guarantee of the stylist’s performance, suitability, or outcomes of the services provided.

 

  • JPC’s vetting process ensures that stylists meet our standards of quality and professionalism; however, clients acknowledge that JPC does not guarantee the performance or results of the services rendered.

 

  • JPC shall not be held liable for any discrepancies between recommendations and actual service outcomes.

 

 

6. LIMITATION OF LIABILITY

 

  • To the fullest extent permitted by law, JPC, including its Directors, Employees, Instructors, Subcontractors, and Agents, are absolved from any liability arising from damage, loss, injury, illness, death, loss to property, damage to property, or claims of any kind resulting from the use of the services facilitated through the JPC platform.

 

  • By engaging a stylist through the JPC platform, clients acknowledge and agree that JPC is not liable for the actions, omissions, or services of the individual stylists or their Directors, Instructors, Subcontractors, Employees, Assistants or Agents.

 

  • JPC is not responsible for any loss or damage arising from cancellations, delays, or alterations to services provided by stylists or their Directors, Instructors, Subcontractors, Employees, Assistants or Agents.

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7. LIMITATION OF LIABILITY FOR PLATFORM USE

 

  • JPC is not liable for any loss or damage resulting from technical issues, website errors, or interruptions in service on the JPC platform.

 

 

8. CANCELLATION & RESCHEDULING​

 

  • Cancellation and rescheduling policies vary by stylist. Clients are responsible for reviewing and complying with the stylist’s specific terms related to cancellations and refunds.

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  • JPC is not responsible for any cancellation fees or disputes between the client and the stylist

 

  • JPC is not responsible for any issues arising from changes to bookings, including but not limited to cancellations, rescheduling, or discrepancies in pricing or availability.

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​9. AMENDMENTS

 

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  • JPC reserves the right to update these Terms and Conditions at any time. Changes will be posted on our website and will take effect immediately upon posting.​

DEE THAKER TERMS OF SERVICE
ABN 39 945 769 641

Stylist T&Cs

Payments & Deposits:

A non-refundable deposit is to be paid via the Jacqueline Parker Creative platform upon booking which is $25 per Adult hair or makeup and $10 per Child’s hair or makeup. This amount will be deducted from your invoice total.

Final payment is due via EFT prior to the day of the booking (please provide a receipt of payment) or in cash on the day of the booking.

Unpaid invoices that are overdue will be forwarded to our debt collection agency for recovery of the full amount owing plus any recovery costs incurred.

Cancellations & Lateness

Cancellation of the entire booking or part of the booking are not accepted within 4 weeks of the booking date for weddings and within 3 days for commercial or event / private bookings. In the event of a cancellation within these time frames, the job will be charged according to the original quotation and/or invoice to prevent a loss of other potential work that may have been booked on the same date. A 20% cancellation fee may apply for bookings that are cancelled outside of this period and will be at our discretion.

Clients who arrive late to their booking run the risk of their job not being able to be carried out, in part or in full. This will be up to the stylist’s discretion and will depend on how late the client is, and what bookings and commitments the stylist has following the booking. Payment in full will still be required for the session, and any monies that have already been paid will be forfeited by the client.

Trial

We are happy to do a trial on a Saturday however, as you can imagine, there is a fair chance that we may have to reschedule at the last minute if we get a wedding booking or emergency backup is needed. We give our Brides priority and of course you will have the same commitment on your special day. Trial cost covers up to one hour. If you wish to trial several completely different styles, please discuss with your artist for costs. We are very accommodating but please be fair with our time.

Work space

Please provide a small table or similar for both Hairdressers and Makeup Artists and a suitable area for them to work. Good natural light is best for Makeup but if not available please talk to your artist prior.


Location and Timing Changes

Please advise us of any change of location or timing. Please be advised that additional travel fees could apply if distance is further. Any time changes need to be discussed as soon as possible. If there are any timing issues, please contact Dee directly for assistance.

Safety & Indemnity

You are aware that the use of makeup, hair and beauty products can have allergic reactions, adverse health reactions and may cause injury or harm to a person and in engaging Dee’s Hair & Makeup you do so at your own risk.

You are also aware that as a condition of your engagement of Dee’s Hair & Makeup is absolved from all liability howsoever arising from injury or damage howsoever caused arising out of your use of the services of Dee’s Hair & Makeup whatsoever due to any negligent act, breach of duty, default and or omission on the part of Dee’s Hair & Makeup.

You are also aware that any person participating in using the services carried out by Dee’s Hair & Makeup will be informed by you of any foreseeable risks, injury or harm as directed by Dee’s Hair & Makeup and that they participate on the understanding that they do so at their own risk.
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You agree to provide Dee’s Hair & Makeup with premises that are safe and free of risk of injury and free of hazards.

You agree to indemnify Dee’s Hair & Makeup against all claims and all costs, liability and expenses incurred by Dee’s Hair & Makeup arising wholly or in part from the use of the venue, your breach of these Terms and Conditions, or any act or omission by you, your visitors, employees, agents and contractors (including a negligent act or omission) in respect of:

a) Loss or damage to property; and
b) Illness, injury or death of any person.

You acknowledge that of your own free will and desire you have contracted with Dee’s Hair & Makeup for these activities and you have read and understood the warning above.

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