JACQUELINE PARKER CREATIVE TERMS OF SERVICE

Welcome to Jacqueline Parker Creative (JPC).

 

Important Disclaimer: By using our online platform (www.melbournemakeupartist.com) to book hair and/or makeup services, and ticking the acceptance box on our booking form, you indicate that you have read, understood, and agreed to both JPC’s Terms and Conditions and your selected hair and makeup artist’s (stylist’s) Terms and Conditions (below). Please read  all T&Cs carefully before making a booking.

 

 

1. GENERAL

 

• Jacqueline Parker Creative (JPC) operates as an online platform that facilitates introductions between a client (you) and individual trading hair and makeup artists (stylists), who each run their own independent businesses under an Australian Business Number (ABN). JPC’s role is to pass on booking requests from clients to the stylists, recommend stylists who have been vetted for quality and professionalism, and provide quotes from those stylists’ businesses to clients.

 

• JPC does not manage stylists’ calendars or handle bookings on their behalf. Once a client secures a booking, it is the client’s responsibility to liaise directly with the stylist to reconfirm all details prior to the appointment.

 

• JPC’s role is limited to facilitating connections and recommendations only, and JPC is not responsible or liable for the work performed by the stylists. Clients acknowledge that JPC’s service is entirely separate from the services rendered by the stylist, and JPC makes no warranties or guarantees regarding the quality, suitability, or outcome of the stylist’s services.

 

• The stylist’s full name and ABN are available in the stylist’s T&Cs, listed below.

 

• By booking through the JPC platform, clients acknowledge that the contractual relationship exists solely between the client and the stylist, and any disputes or claims arising from the services provided are to be resolved directly with the stylist.

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• Please note that by making your booking we have assumed implied consent to add you to our mailing list. Please email us at hello@jacquelineparkercreative.com if you wish to be removed, or use the unsubscribe button in any emails sent.

 

 

2. SATISFACTION GUARANTEE

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• Details of our 100% satisfaction guarantee can be found HERE. Please familiarise yourself with our policy prior to booking and ensure your stylist has been made aware of any special requirements, medical conditions, allergies, sensitives, recent skin/hair treatments etc prior to the day of your appointment.

 

3. PAYMENTS & CHARGES

 

• An initial deposit is required at the time of booking and will be processed/collected through the JPC website on behalf of the stylist. The deposit is non-refundable, unless the stylist is unable to accept your booking. Please refer to our refund policy HERE.

 

• JPC does not process or handle any payments beyond the initial deposit. Any secondary deposit or the remaining balance is payable directly to the stylist as per their own individual terms and conditions (refer to their T&Cs below or any specific communication with the stylist post-booking).

 

• Completion of the online booking form constitutes a contract of service between the client and the stylist. 

 

• Unpaid invoices that are overdue may be forwarded to a debt collection agency for recovery, including any associated costs.

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4. SAFETY & INDEMNITY

 

• The use of makeup, hair, and beauty products may result in allergic reactions, adverse health reactions, or injury. Clients agree to engage stylists at their own risk and acknowledge that JPC and its affiliates are not liable for any injury, harm, or adverse outcomes arising from services provided by stylists or their Directors, Instructors, Subcontractors, Employees, Assistants or Agents.

 

• Clients are responsible for ensuring that the premises provided for services are safe, hazard-free, and suitable for the stylist’s needs.

 

• Clients agree to indemnify Jacqueline Parker Creative and any stylist recommended by JPC against all claims and all costs, liability and expenses incurred by Jacqueline Parker Creative, arising wholly or in part from the use of the venue, the client's breach of these Terms and Conditions, or any act or omission by the client, their visitors, employees, agents and contractors (including a negligent act or omission) in respect of:

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 a) Loss or damage to property; and 

b) Illness, injury or death of any person.

 

 

5. RECOMMENDATIONS & ENDORSEMENTS

 

• JPC may provide recommendations or endorsements for certain stylists listed on our platform, based on previous experiences or a comprehensive vetting process. These recommendations reflect JPC’s subjective opinion and personal experience but do not constitute a warranty or guarantee of the stylist’s performance, suitability, or outcomes of the services provided.

 

• JPC’s vetting process ensures that stylists meet our standards of quality and professionalism; however, clients acknowledge that JPC does not guarantee the performance or results of the services rendered.

 

• JPC shall not be held liable for any discrepancies between recommendations and actual service outcomes.

 

 

6. LIMITATION OF LIABILITY

 

• To the fullest extent permitted by law, JPC, including its Directors, Employees, Instructors, Subcontractors, and Agents, are absolved from any liability arising from damage, loss, injury, illness, death, loss to property, damage to property, or claims of any kind resulting from the use of the services facilitated through the JPC platform.

 

• By engaging a stylist through the JPC platform, clients acknowledge and agree that JPC is not liable for the actions, omissions, or services of the individual stylists or their Directors, Instructors, Subcontractors, Employees, Assistants or Agents.

 

• JPC is not responsible for any loss or damage arising from cancellations, delays, or alterations to services provided by stylists or their Directors, Instructors, Subcontractors, Employees, Assistants or Agents.

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7. LIMITATION OF LIABILITY FOR PLATFORM USE

 

• JPC is not liable for any loss or damage resulting from technical issues, website errors, or interruptions in service on the JPC platform.

 

 

8. CANCELLATION & RESCHEDULING​

 

• Cancellation and rescheduling policies vary by stylist. Clients are responsible for reviewing and complying with the stylist’s specific terms related to cancellations and refunds.

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• JPC is not responsible for any cancellation fees or disputes between the client and the stylist

 

• JPC is not responsible for any issues arising from changes to bookings, including but not limited to cancellations, rescheduling, or discrepancies in pricing or availability.

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​9. AMENDMENTS

 

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• JPC reserves the right to update these Terms and Conditions at any time. Changes will be posted on our website and will take effect immediately upon posting.​